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We hold regular office hours from 7am-7pm Monday-Saturday, and Sunday from 9am-2pm. Our office closes on Sunday so that we can dedicate our time to our furry ones. During these times, we will do our best to answer your call, but we may at times be attending to other clients so we ask that you leave a voice message and we will return your call upon our return to the office.We are also really good with email so feel free to email us anytime at email@example.com. We will reply promptly or call if necessary. Upon contracting our services, you will also be provided with your sitters cell phone number for emergency and texting purposes.
During dog sitting visits, we will walk, feed, play, replenish and clean water bowls and also bring in the mail and newspaper and water house plants according to your requests. Also, to give your home a lived-in look, we can alter lights and blinds.
During cat sitting visits, we clean the litter box, feed, play and clean and replenish water bowls.
If your pet is being medicated, we can also administer most medication. Please refer to our "Services" tab above for further information on all services and what each visit includes.
During the Meet & Greet, you will be give an Invoice Estimate for the service period. For the initial service, we request 50% of the estimated cost be paid at the start of service and the balance to be paid in full at the end of contracted service. We will provide you with an updated, final Invoice at the end of the service period. After your initial service is completed, payment can be made at the end of each subsequent service upon presentation of final Invoice. Dog walking clients are asked to pay weekly, and are invoiced accordingly. Each customer is different, and therefore some cases may require other payment arrangements which we are willing to discuss and modify. We accept cash, check and credit card (an additional fee may apply). State Sales Tax is included in your quoted price, gratuities are appreciated and accepted. We do charge a $25 service fee for returned checks in addition to the original invoice.
You can call our office at (808) 419-6488 and we will be happy to discuss your pet care needs. You may also complete the information form on the "contact us" tab above and will review and respond to your inquiry within 1 business day. We will then set up a complimentary meeting between you and one of our professional pet sitters, dog walkers or trainers. This meeting will help familiarize the sitter with your pets and home, and give you an opportunity to go over the pet(s) routine and special dietary and exercise needs.
Yes. Big Waggle is licensed with the State of Hawaii, and certified with PSI (Pet Sitters International. Big Waggle holds current insurance certificates and bonding with Business Insurers of the Carolinas. Our owner is a certified Pet Dog Trainer & Certified Behaviourist.
AT the Meet & Greet we get to know you, your pet(s) and your home. We will ask many questions and make meticulous notes on all the particulars of caring for your pet(s) and your home. We present you with a folder which includes some testimonials clients have given us, a service contract, a general price list, copies of our certificates of insurance and bonding, and our Pet First Aid & CPR certificate as well as other important information regarding our company and services.
Absolutely! You will always meet the Pet Sitter/House Sitter who will care for your pets and/or your home. Your pet sitter will offer an introduction to understand your pet sitting needs and to learn all that it takes to keep your pet and home happy as well as safe. Also, we DO NOT bring anyone inside your home other than the contracted pet sitter.
Generally, we request 4 days notice for a day visit, 2 weeks for overnight visits. We are pretty flexible and try our best to accommodate our customers although we cannot guarantee availability.
Regarding cancellations, we request 48 hours notice. There is a $25 cancellation fee that will be charged if less than 48 hours notice is given.